Privacy Policy

Last Updated: [November, 2025]

Detox & Recovery (“Company”, “we”, “us”, or “our”) operates the website
detoxandrecovery.com (the “Site”).

We are committed to protecting your privacy and handling your personal information in a responsible and transparent way.
This Privacy Policy explains what information we collect, how we use it, how we protect it,
and what rights you may have.

Important Notice (Not Medical Advice / Not a HIPAA Notice of Privacy Practices)
The information on this Site is for general information and education only and is not medical advice.
Using this Site does not create a doctor–patient or therapist–patient relationship.

This Privacy Policy describes how we handle information collected through this public website only. If you become a patient
or client of Detox & Recovery, you will receive separate privacy notices (for example, HIPAA and/or 42 C.F.R. Part 2 notices)
that govern how we handle Protected Health Information (PHI) in a clinical setting.

If you do not agree with this Privacy Policy, please do not use the Site.

1. Information We Collect

We may collect the following categories of information when you visit or use our Site.

1.1. Information You Provide Directly

When you voluntarily interact with our Site, you may provide:

  • Contact information – name, email address, phone number, mailing address.
  • Inquiry details – information you choose to type into our contact forms, “verify insurance” forms, or appointment request forms (for example: type of help you are seeking, basic insurance details, preferred contact times).
  • Account/portal information (if applicable) – username and password if we ever provide a secure login area for resources.
  • Feedback and correspondence – information you send to us via email, chat, or other communication channels.

Please do not include highly sensitive personal, medical, or financial information in any general contact form or unencrypted email. If we need sensitive details, we will provide a secure method for sharing them.

1.2. Information Collected Automatically

When you use the Site, we may automatically collect:

  • Device and usage data – IP address, browser type and version, operating system, device identifiers, date and time of visits, pages viewed, links clicked, and time spent on pages.
  • Cookies and similar technologies – small data files stored on your device that help us remember your preferences, understand how our Site is used, and improve our services.
  • Analytics data – information generated by analytics tools (such as Google Analytics or similar) including general demographic information, interests, and behavior patterns. This data is typically aggregated and does not directly identify you.

1.3. Information from Third Parties

We may receive information about you from:

  • Service providers (e.g., analytics, advertising, call tracking, appointment or form platforms).
  • Referral partners such as other treatment providers, if they refer you and you have consented to that sharing.
  • Public sources – e.g., publicly available online profiles or directories, where permitted by law.

2. How We Use Your Information

We use your information for the following purposes:

  1. To respond to inquiries and provide services
    • Respond to your questions or requests submitted via forms, email, or phone.
    • Schedule assessments, consultations, or admissions discussions.
  2. To operate and improve our Site
    • Monitor usage patterns, troubleshoot problems, and enhance performance, security, and user experience.
  3. To communicate with you
    • Send you information you request about our programs, admissions, or resources.
    • Send limited updates about services, policies, or important notices. You can typically opt out of non-essential communications.
  4. For marketing and outreach (limited and compliant)
    • Understand which content is helpful to visitors.
    • Display or measure ads (if we use online ads) in a way that complies with applicable privacy and healthcare marketing rules.
  5. To comply with legal and regulatory obligations
    • Maintain records as required by law.
    • Respond to lawful requests from regulatory or law enforcement authorities.
  6. To protect our rights, safety, and property
    • Prevent fraud, abuse, or security incidents.
    • Enforce our Terms of Use and other agreements.

We do not sell your personal information to third parties.

3. Legal Bases for Processing (If You Are in the EU/EEA or Similar Jurisdictions)

If applicable law (such as the GDPR) applies, we process your personal data under one or more of the following legal bases:

  • Consent – when you give clear consent (e.g., submitting a form).
  • Legitimate interests – to operate, secure, and improve our Site and services, provided those interests are not overridden by your rights.
  • Legal obligation – when we must comply with applicable laws.
  • Vital interests – in rare cases, to protect someone’s life or safety.

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Remember your preferences and settings.
  • Understand how visitors interact with our Site.
  • Improve our content and user experience.

Types of cookies may include:

  • Strictly necessary cookies – required for basic site functionality.
  • Performance/analytics cookies – to analyze site usage (e.g., Google Analytics).
  • Functional cookies – to remember choices (such as language or form entries).
  • Advertising/retargeting cookies (if used) – to show relevant ads on other sites, in compliance with healthcare advertising rules.

You can typically manage cookies through your browser settings (e.g., blocking or deleting cookies).
Blocking some cookies may impact site functionality.

If required by your jurisdiction (e.g., EU/UK), we may display a cookie banner asking for consent to non-essential cookies.

5. How We Share Your Information

We may share information with third parties only as necessary and allowed by law:

  1. Service providers / vendors
    • Hosting providers, email/SMS services, analytics platforms, form or CRM tools, call tracking, and other vendors who help us operate the Site and our business.
    • These parties are expected to use your information only to provide services to us, not for their own purposes.
  2. Healthcare and referral partners (with your consent where required)
    • If you request or authorize us to coordinate care or referrals with other providers, we may share relevant information in a secure manner.
  3. Legal and safety reasons
    • To comply with laws, regulations, court orders, or legal requests.
    • To protect the rights, property, or safety of you, us, or others.
  4. Business transfers
    • If we are involved in a merger, acquisition, restructuring, or asset sale, your information may be transferred as part of that transaction, subject to confidentiality protections and applicable law.

We do not sell personal information and do not share it with third parties for their independent marketing purposes without your permission.

6. Third-Party Links and Services

Our Site may contain links to third-party websites, resources, or services (e.g., other treatment providers, educational materials, Google Maps, social media).

  • These sites are not controlled by us, and their privacy practices are governed by their own policies.
  • We are not responsible for the privacy or security practices of third parties.
  • We strongly encourage you to review the privacy policies of any third-party sites or services you visit.

7. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect the information we collect through the Site, including:

  • Secure hosting and firewalls
  • Encryption for certain transmissions (such as HTTPS/SSL)
  • Access controls and authentication for staff and systems
  • Staff training on privacy and security practices

However, no system or transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.
You share information with us at your own risk.

To help protect yourself:

  • Avoid sending highly sensitive information via unencrypted email or general website forms.
  • Use unique, strong passwords for any accounts associated with our services.

8. Retention of Information

We retain personal information collected through the Site for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy
  • Comply with legal, regulatory, or contractual obligations
  • Resolve disputes and enforce agreements

Retention periods may vary depending on the type of information and applicable laws (for example, medical or billing records may be subject to specific retention rules if you become a patient).

9. Children’s Privacy

Our Site is not intended for children under 13 (or under 16 in some jurisdictions), and we do not knowingly collect personal information from children through the public Site.

  • If you are a parent or guardian and believe your child has provided information to us through the Site, please contact us using the details below so we can take appropriate action.
  • If minors receive treatment at our facility, their information is handled separately under applicable healthcare and privacy laws (e.g., HIPAA, 42 C.F.R. Part 2, and state laws), not under this Site policy.

10. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, such as:

  • Access – to request a copy of the personal data we hold about you.
  • Correction – to request that we correct inaccurate or incomplete information.
  • Deletion – to request that we delete certain information, subject to legal retention requirements.
  • Restriction or objection – to request that we restrict or stop certain processing activities.
  • Data portability – to request a copy of your data in a structured, commonly used format (where applicable).
  • Withdraw consent – where our processing is based on your consent, you may withdraw consent at any time.

These rights may be limited by applicable law (for example, some healthcare or legal records must be retained). To exercise your rights,
please contact us using the information in the Contact Us section below. We may need to verify your identity before fulfilling your request.

If you are in California or another jurisdiction with specific privacy laws (such as CCPA/CPRA, GDPR, etc.), additional rights and disclosures may apply.
We can provide more detailed information on request.

11. International Visitors

Our Site is primarily intended for visitors located in the United States. If you are accessing the Site from outside the U.S., please be aware:

  • Your information may be transferred to, stored in, and processed in the United States or other countries where our systems or service providers are located.
  • Privacy and data protection laws in these countries may be different from those in your home country.

By using the Site, you consent to this transfer and processing, to the extent permitted by applicable law.

12. Not Medical Advice, No Guarantee of Results

While not strictly “privacy,” we include the following disclaimers on this page to be clear and transparent:

No medical advice:
The Site content is for general informational and educational purposes only. It is not medical, psychiatric, or professional advice,
diagnosis, or treatment. Always consult a qualified healthcare provider regarding any medical or mental health condition.

No emergency services:
This Site is not a crisis or emergency service.
If you or someone else is in danger, experiencing a medical emergency, or considering self-harm, call 911 or your local emergency number,
or contact the 988 Suicide & Crisis Lifeline in the United States immediately.

No guarantee of outcomes:
Examples of recovery, success stories, or treatment descriptions on the Site reflect individual experiences. Results vary from person to person,
and no outcomes are guaranteed.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors.

  • When we update the Policy, we will revise the “Last Updated” date at the top.
  • In some cases, we may provide additional notice (such as a banner on the Site or an email, where appropriate).

Your continued use of the Site after we post changes means you accept those changes.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Detox & Recovery
Attn: Privacy Officer
Email: [email protected]

Please do not include highly sensitive personal, medical, or financial information in a general email.
If we need that type of information, we will provide a secure method for sharing it.